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We respond to all inquiries within 24 hours. For urgent matters, call or WhatsApp us directly.
* Email inquiries are monitored 7 days a week
We respond to all inquiries within 24 business hours. For standard products, we can provide pricing within 1-2 days. For custom projects, we'll provide a detailed proposal within 3-5 days after understanding your requirements.
No, our initial consultation and quote are completely free with no obligation. We only charge a service fee (8-15% of order value) when you decide to proceed with an order. Custom development projects may require a separate NRE fee, which we'll always disclose upfront.
Yes, we strongly recommend ordering samples first. Sample procurement typically takes 7-14 days including shipping. Sample costs are often deductible from bulk orders. We'll provide sample pricing and lead times in our initial quote.
We conduct rigorous pre-shipment inspection to ensure quality. If products arrive defective or not as specified, we work with the manufacturer to resolve the issue through replacement, repair, or refund. Our after-sales team will support you throughout the warranty period.